Santa Claus will be arriving at Metropolis at Metrotown straight from the North Pole, moving into SantaLand on Friday, November 20th and staying until Christmas Eve.
As always, children are encouraged to drop off their letters to Santa at Santa’s mailbox. Just make sure to include a return address and Santa might write back!
New this year: Interact with our giant light curtain by choosing your favourite snowflake pattern!
Santa Photos are located on the lower level of Grand Court near Toys "R"Us. Photos are by donation to the Burnaby Christmas Bureau (suggested minimum donation: $2 per picture).
Photos will be available digitally to our shoppers. You will be receiving a unique link via email and a website address where you can find your photos and print as many copies as you like for friends and family!
Open between November 20th and December 24th*, hours are as follows:
Monday - Saturday (and Sunday, December 20th )
11 am - 1 pm
2 pm - 5 pm
6 pm - 8 pm
11 am - 2 pm
3 pm - 6 pm
*Santa Photos close at 5 pm on Christmas Eve"
How much time should I allocate to visit Santa?
Keep in mind that our SantaLand installation is very busy; with lineups throughout the season. The average Santa wait time is 2-2.5 hours during busy times, so plan accordingly. Best to come early in the day, early in the season.
I was there before closing time, why can't I see Santa?
Due to regular high volume, the SantaLand staff will close the line up when it has built up to the maximum amount of guests Santa will be able to see before SantaLand closes for the day.
Can I take more than one photo with Santa?
Yes - photos with Santa are by donation per photo. Minimum suggested donation is $2 per photo.
Can my pet have its picture taken with Santa?
No. The only animals allowed in the shopping centre are working animals. (e.g. guide dogs, etc).
Where does the money go?
Every dollar collected goes to the Burnaby Christmas Bureau.
Can I have a printed copy of my picture with Santa?
Your SantaLand picture will be emailed to you instantly. Once you receive your link, you can print as many copies as you like.
I checked and I didn't get my photo, what now?
If you do not receive an email within 24 hours, please check your spam folder or search for your photos at http://www.metropolissantaphotos.com - you can search using the email address you provided us when you registered. If you cannot find your photo still, please contact us at firstname.lastname@example.org
We wish you the best this holiday season!