• Saturday 09-24 10:00am - 9:00pm
  • Sunday 09-25 11:00am - 7:00pm
  • Monday 09-26 10:00am - 9:00pm
  • Tuesday 09-27 10:00am - 9:00pm
  • Wednesday 09-28 10:00am - 9:00pm
  • Thursday 09-29 10:00am - 9:00pm
  • Friday 09-30 10:00am - 9:00pm


Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.


Accessibility statement for Metropolis at Metrotown.

This accessibility statement applies to Metropolis at Metrotown.

At Metropolis at Metrotown we are committed to ensuring digital accessibility for all people, regardless of impairment i.e., vision, hearing, motor or cognitive. We are continually improving the user experience for everyone and applying the relevant accessibility standards. 

Whilst we work to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We acknowledge that this is a work in progress and there are improvements that can and are being made. 

Known problem areas 

The website aims to meet the Web Content Accessibility Guidelines Version 2.1 (WCAG 2.1) at a minimum “Double-A” (AA) rating. We seek to ensure that the website is accessible to people who use assistive technology such as screen readers and speech-input software and those unable to use a mouse or a pointing device. 

Parts of the website are not fully accessible and difficult to use with assistive technologies. For example: 

  • Forms 
  • Navigation 
  • Contrast and colour 

Metropolis at Metrotown is committed to fixing known accessibility issues by Spring 2021. We are committed to educating all staff to be aware of website accessibility guidelines to ensure maximum compliance when new content is added to our websites. 

Reporting accessibility problems with the website 

We are constantly working on improving the accessibility of the website. If you discover any problems that are not described on this page, please contact us HERE so that we are made aware of the problem. 

How to request content in an accessible format 

If you need content from Metropolis at Metrotown that is not accessible to you, email us at [email protected] and tell us: 

  • the web address of the content 
  • your name, email address 
  • your preferred format 

We aim to reply to all enquiries within a working week. 

How we tested the website 

We are auditing the Metropolis at Metrotown website in January 2021 and we plan to do a full audit each year. 

We tested the website against the WCAG 2.1 criteria using a range of methods including: 

What we’re doing to improve the website 

During our recent audit we have identified areas of the website that are critical to fix. We are currently working to fix our navigation and reduce the amount of animations we use. We’re aiming to get these critical issues fixed by spring 2021. 

Our dedicated team of developers are working continuously to minimise the number of non-compliant issues on our sites and fix as many as possible. 

Once the issues mentioned in this statement are resolved we will be looking to recruit people who regularly use assistive technologies and asking them to feedback on the accessibility of our website. 

We are committed to educating all staff to be aware of website accessibility guidelines to ensure maximum compliance when new content is added to our websites. 

At Metropolis at Metrotown, accessibility and inclusivity are part of our caring values.


This statement was prepared on December 29, 2020. It was last updated on January 4, 2021.