• Saturday 06-12 10:00am - 7:00pm
  • Sunday 06-13 11:00am - 7:00pm
  • Monday 06-14 10:00am - 7:00pm
  • Tuesday 06-15 10:00am - 7:00pm
  • Wednesday 06-16 10:00am - 7:00pm
  • Thursday 06-17 10:00am - 7:00pm
  • Friday 06-18 10:00am - 7:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.

COVID-19 - Policies and Procedures

The health and safety of our visitors, our tenants, and their employees and clients are our number one priority.  
This is what we are doing to provide our customers with a safe shopping experience: 

Cleaning 
We are committed to maintaining Metropolis at Metrotown to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities. 
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.  

Social Distancing  
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Seating areas of the food court currently have limited seating to allow social distancing. Take-out orders remain available. Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place. Following Provincial health Authority orders, face masks or coverings are required to be worn in all indoor public settings and all retail stores. For details on mask requirements and enforcement visit the Government of BC website

Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.  

New Services 
Virtual Lineup: In an effort to provide the safest possible shopping environment Metropolis at Metrotown has introduced a virtual lineup management system at Guest Services and participating retailers. Visitors can reserve a time slot from home or access the system in-mall by scanning QR codes at participating retailers. Learn more about virtual queuing and see participating retailers here.  

Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.  

We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.  

Bureau Veritas’ SafeGuard Certification

In response to the COVID-19 pandemic, Metropolis at Metrotown committed to obtaining the Bureau Veritas SafeGuard Label for its property. The label provides tangible, internationally recognized assurance that:

  • We meet the industry’s highest hygiene and prevention standards; and
  • We are fully prepared for a safe restart and continuation of our activities in the context of the pandemic.

This certification is a sign of confidence in our property, the employees who operate and manage it as well as the tenants who work there. Together, we certify to our customers that they are in a safe and healthy place. 
Click here to learn more about the Bureau Veritas SafeGuard Label.