COVID-19 - Policies and Procedures
In light of the latest developments and guidelines issued by the government of British Columbia, masks or face coverings are mandatory for people ages 5 years and older when visiting our shopping centre.
The health and safety of our visitors, our tenants, and their employees and clients are our number one priority.
This is what we are doing to provide our customers with a safe shopping experience:
We are committed to maintaining Metropolis at Metrotown to the industry’s highest cleanliness standards, and we comply with the protocols and guidelines established by public health and governmental authorities.
Hand soap dispensers and hand sanitizer dispensers are available at designated locations on our property. We have implemented rigorous sanitization procedures for washrooms, tables, door handles, and other high-touch surfaces with increased frequency.
As shoppers move throughout the centre, we are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Food court seating has reopened. As per provincial health order, please remain at your own table and seat. Dine-in, take-out, and delivery services are now available. Additional seating is available outside at our outdoor patio located near the Kingsway mall entrance near Coast Capital Savings, as well as on the Upper Level Central Blvd plaza near Chipotle. Our Guest Services kiosk is open during regular shopping centre hours with new plexi-glass guards and other physical distancing measures in place.
Please help us keep our property safe and do not enter if you are experiencing any of the following symptoms:
Cough, Difficulty Breathing, Fever.
Curbside Pick-Up: In order to provide additional safe shopping solutions, select retailers are offering a Curbside Pick-Up service. We have reserved various pick-up locations in our parking lot for your convenience. In conjunction with our virtual lineup management system, shoppers can visit the shopping centre for a Curbside Pick-Up, advise retail staff of their arrival, share their location, and receive specific instructions related to their pick-up – all with ease and safety. Learn more about Curbside-Pick Up and see participating retailers here.
We are relying on the collective cooperation of the public to respect measures as outlined by governmental authorities and ask that everyone follow the physical distancing measures posted throughout the property. Thank you for your understanding and collaboration.
Bureau Veritas’ SafeGuard Certification
In response to the COVID-19 pandemic, Metropolis at Metrotown committed to obtaining the Bureau Veritas SafeGuard Label for its property. The label provides tangible, internationally recognized assurance that:
- We meet the industry’s highest hygiene and prevention standards; and
- We are fully prepared for a safe restart and continuation of our activities in the context of the pandemic.
This certification is a sign of confidence in our property, the employees who operate and manage it as well as the tenants who work there. Together, we certify to our customers that they are in a safe and healthy place.
Click here to learn more about the Bureau Veritas SafeGuard Label.