• Tuesday 08-16 10:00am - 9:00pm
  • Wednesday 08-17 10:00am - 9:00pm
  • Thursday 08-18 10:00am - 9:00pm
  • Friday 08-19 10:00am - 9:00pm
  • Saturday 08-20 10:00am - 9:00pm
  • Sunday 08-21 11:00am - 7:00pm
  • Monday 08-22 10:00am - 9:00pm


Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.


Key Holder

Part Time

Reports to: store manager

Position Overview
The Key Holder is responsible for opening the store and ensuring that proper store
procedures and policies are followed when store management is not on duty or unavailable
on the floor.  The Key Holder will supervise all employees and oversee sales, merchandising,
guest service and all operational functions in the absence of store management. 

People Development
- Supervise employees to complete tasks and achieve goals in the absence of store

Customer Experience
- Manage salesfloor and drives sales by addressing guest concerns, coaching
employees, and mitigating product loss in the absence of store management
- Execute lead cashier responsibilities such as return, exchange, check approvals, and
the issue of merchandise vouchers

Operational Effectiveness
- Ensure that daily merchandising flexing process, daily replenishment process, Key
Corporate Communications, and store cleanliness standards are properly executed
when opening
- Open and close the store following proper procedures documented in the opening
- Ensure that registers are properly opened and doors are opened correctly
- Confirm that deposit slips, spreadsheets, envelopes and deposit bags are correctly
filled out and discrepancies are reconciled and cleared by accounting
- Remain current on all company policies and ensure that all policies, standards and
procedures are maintained and followed in a consistent manner
- Stay up-to-date on all store systems

Job Requirements
- Associates degree, 2 years of relevant work experience or equivalent combination of
education and relevant work experience; a concentration in merchandising preferred
- 1 year of progressive responsible retail management experience; supervisory
experience is preferred
- Demonstrated competency in sales, products and service
- Proven ability to motivate and lead diverse teams
- Knowledge of retail merchandising practices
- Solid communication, customer service, problem solving skills, and the ability to work
in a fast-paced environment
- Schedule flexibility is required; Must be able to work five 5-hour shifts throughout the
- Ability to walk, reach with hands and arms, stand for a minimum of 6 8 hours, and lift
and/or move 50 pounds on a regular basis
- Ability to stoop, kneel and crouch on a frequent basis
- Ability to climb a ladder and balance on an occasional basis

Business Hours
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 7:00pm
    • Monday 10:00am - 9:00pm