• Monday 12-06 10:00am - 9:00pm
  • Tuesday 12-07 10:00am - 9:00pm
  • Wednesday 12-08 10:00am - 9:00pm
  • Thursday 12-09 10:00am - 9:00pm
  • Friday 12-10 10:00am - 9:00pm
  • Saturday 12-11 10:00am - 9:00pm
  • Sunday 12-12 11:00am - 7:00pm

 

Some stores may have hours that differ from the mall hours displayed above.

We have special hours for the holidays.

Holiday hours

COVID-19: Policies and Procedures. Learn more.

Job

Store Manager

Full Time

Since our inception in 2010, OAK+FORT has curated collections that reflect our design philosophies. OAK + FORT is a belief that fashion should be uncomplicated and thoughtfully designed. We are not distracted or fettered by trends. We will continue to provide attainable luxury to like-minded individuals.

The ideal candidate would have a passion for driving sales through operations, staff development and visual merchandising. The responsibilities of a Store Manager includes:

Sales Generation

- Meet minimum sales requirements based on store volume (corporate goal)
- Provide exceptional client experience by executing OAK+FORT Sales Culture
- Build and manage client relationships through client database recording
- Be a brand ambassador by keeping up with new arrivals, product knowledge, and wearing current merchandise
- Provide industry knowledge through awareness of products and prices in the market
- Drive sales through OAK+FORT eCommerce purchases and social media platforms
- Maximize sales during special events and customer services
- Ensure store team processes cash desk operations with engagement, efficiency, and accuracy
- Respond and appropriately resolve customer complaints and service opportunities

Staff Development

- Source and hire top candidates to build a high performing team
- Build our team by welcoming and onboarding new employees
- Build and maintain relationships with store team, peers, and relevant partners
- Train and develop high performing staff to maximize productivity
- Provide timely feedback and active informal training to staff
- Inspire and motivate team through demonstrating leadership qualities
- Ensure staff are adhering to OAK+FORT Sales Culture and service expectations
- Initiate and communicate team objectives and updates with Management team and corporate partners
- Partner with District Manager to evaluate and dismiss underperforming staff
- Support internal growth through promoting high performing staff
- Host staff meetings as necessary and participate in monthly Manager's meetings

Store Functionality

- Participate in training and execution of floor management
- Ensure the right quantity of stock is in the right place at the right time
- Maintain proper presentation of merchandise in accordance to corporate directives
- Oversee stock room set-up and organization
- Ensure Stock Team ships and receives merchandise with accuracy and efficiency
- Support cleanliness and maintenance of physical store to create a safe and comfortable shopping experience
- Adhere to loss prevention policies to prevent external and internal theft
- Create weekly schedules to maximize sales, eliminate wastage, and ensure the right quality and calibre of staff are working

The ideal candidate will have the ability to:
- Influence and support others through building presence
- Communicate effectively both verbally and in writing
- Manage time and priorities effectively
- Build constructive and effective relationships with the store team
- Present ideas and recommendations in a professional, organized and logical manner

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 7:00pm
Holiday Hours
    • Christmas Eve - Dec. 24, 2021 10:00am - 6:00pm
    • Christmas Day - Dec. 25, 2021 Closed
    • Boxing Day - Dec. 26, 2021 8:00am - 10:00pm
    • New Year's Eve - Dec. 31, 2021 10:00am - 6:00pm
    • New Year's Day - Jan. 1, 2022 11:00am - 7:00pm