Gift Card Questions
GENERAL GIFT CARD QUESTIONS
1. What is the Ivanhoé Cambridge gift card?
The Ivanhoé Cambridge gift card can be used to purchase items at participating retailers located in any one of Ivanhoé Cambridge’s 23 shopping centres nationwide. To see a full list of shopping centres, please visit www.shopping.ca.
The new and improved Ivanhoé Cambridge gift card program runs on the American Express network and will replaces the grey Mastercard Ivanhoé Cambridge gift card. If you currently have an Ivanhoé Cambridge gift card, to check your balance, click here.
2. Can I buy the shopping.ca gift card online?
Yes, you can purchase an e-gift card online on this Website and send it by email to the person you want to treat. That person will receive a code to exchange in-mall at Guest Services for a physical gift card to use at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide.
You cannot use your gift card as a payment method for an online order.
3. Where can I use and redeem the Ivanhoé Cambridge gift card?
The Ivanhoé Cambridge gift card can be used to purchase items from participating retailers located in any one of the following Ivanhoé Cambridge’s shopping centres.
For the full list of shopping centres, click here.
4. Where can I buy an Ivanhoé Cambridge gift card?
It can be purchased at the Guest Services counters of participating Ivanhoé Cambridge shopping centres. Please visit www.shopping.ca for a complete list, or online at https://giftcard.metropolisatmetrotown.com/.
QUESTIONS REGARDING THE PURCHASE OF A GIFT CARD
Can I make a bulk purchase order?
Yes, bulk purchases are possible at the Guest Services kiosk of all participating Ivanhoé Cambridge shopping centres nationwide. For further questions on corporate or bulk orders, please refer to the section below.
In what denominations can I buy the gift card?
In mall, the shopping.ca gift card can be purchased in denominations ranging from $25 to $1,000.
Online, the shopping.ca gift card can only be purchased in denominations from $25 to $400.
Are there any fees on the shopping.ca gift card?
There are no purchase or account maintenance fees assessed against the card in this new program.
What is the expiration date that I see on the front of the regular gift card? Do the funds expire?
The funds on the gift card do not expire. The four-digit expiration date available on the front of the regular gift card (MM/YY) is the expiration of the plastic. This means that the customer, after this date, will need to request a new gift card by visiting the Guest Services kiosk or by calling 1-833-350-2461.
What are the terms and conditions of the shopping.ca gift card?
To see the terms and conditions, click here.
Is there a limit to the amount I can purchase at the shopping centre?
Additional information will be requested for any purchase equal to or over $1,000.
Is the shopping.ca gift card reloadable?
Once the initial amount has been used, no additional funds can be added onto the gift card. You will have to purchase a new gift card.
Can I cancel or get a refund for my shopping.ca gift card?
Once you complete your order, there are no refunds or purchase cancellations possible.
Do the funds on the gift card expire?
Gift card funds do not expire. However, the plastic card has an expiry date set for 5 years from the date it was printed, which is the date indicated on the front of the gift card. Upon plastic expiration, you can get a new card by contacting Customer Care toll-free at 1 (866) 414-8340 to obtain a free replacement card or visit Guest Service at an Ivanhoé Cambridge shopping centre. Your balance will be transferred to a new replacement shopping.ca gift card.
USING THE SHOPPING.CA GIFT CARD
What happens if I’m purchasing an item that costs more than the value of the shopping.ca gift card?
When purchasing an item that is greater than the value of the gift card, the balance of the transaction can be paid for with another method of payment, such as cash, debit or credit. For more information, please inquire with the retailer, as policies may differ.
Can I use the shopping.ca gift card at more than one retailer? In more than one Ivanhoé Cambridge shopping centre?
Yes, you can use your shopping.ca gift card more than once at all participating Ivanhoé Cambridge shopping centres across Canada (click here for a complete list) and at all participating stores, as long as there are sufficient funds on the card.
Do all retailers in Ivanhoé Cambridge shopping centres accept the shopping.ca card?
While most retailers accept the shopping.ca gift card, a few do not participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of stores accepting the gift card.
Once a card is purchased, are there any limitations on its use?
The gift card cannot be used to pay for tips or other gratuities, or to make a payment against any account or loan. While most of the stores in our shopping centres honour the Ivanhoé Cambridge gift card, some have chosen not to participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of participating retailers. A complete list of terms & conditions is available here.
Can I use my gift card to make purchases online?
Gift cards can only be redeemed at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide. Therefore, you cannot use your gift card as a payment method for an online order.
Can I return merchandise purchased with the gift card?
As retailer return policies vary from store to store, customers must adhere to each store's policies. Please note if the retailer decides to return the funds on the shopping.ca gift card, it will take 5-7 business days for the funds to be returned to the card.
Can I replace a lost card?
In order to replace a lost card, you can contact Customer Care toll-free at 1-866-414-8340 or visit an Ivanhoé Cambridge Guest Services kiosk and provide a proof of purchase.
Reward cards cannot be replaced if lost or refunded after expiration.
How do I check my balance and view the transaction history on my gift card?
You can inquire about your gift card account either by calling 1-833-350-2461 or visiting AmexPrepaidCard.com.
QUESTIONS REGARDING CORPORATE ORDERS (not available online)
Is there a purchase limit for corporate orders?
There is no limit, however additional information will be requested for any purchases equal or above $3,000.
Where can I place my order?
You can place your order at the Guest Services kiosk of an Ivanhoé Cambridge shopping centre.
What methods of payments are accepted for corporate orders?
Interac, cash, Visa, MasterCard, American Express, JCB, AliPay and WeChat Pay are accepted methods of payment.