Services

Always here to help

Our Guest Services is located on the Ground Level next to Walmart. Stop by in-person or you can contact our Guest Service by phone 604-438-4715 during mall hours.

Telephone: 604-438-4715

Always here to help

Our Guest Services is located on the Ground Level next to Walmart. Stop by in-person or you can contact our Guest Service by phone 604-438-4715 or by texting 604-359-9111 during mall hours.

Free Stroller Rentals

Available free of charge at Guest Services on the Ground Level. A piece of Government ID is required to be held in exchange for use of the stroller.

Free Wheelchair/Walker Loans

For those who have difficulty walking for long periods of time, we can provide free wheelchair and walker loans. All you need to do is visit Guest Services and present valid government-issued photo ID.

EV Charging Stations

Metropolis at Metrotown offers convenient public Electric Vehicle charging with 34 charging stations located across our two parkades. All charging stations are available through the SWTCH charging network and app.

Charging Station Locations:

Parkade – P1 Level (Below Atrium Court)

Accessible from the Central Boulevard parkade entrance or the Kingsway/Sussex Avenue entrance, located near the Security Office below Atrium Court.

  • 4 Level 3 DC Fast Chargers
  • 14 Level 2 EV Chargers

Parkade – P1 Level (Below Food Court)

Accessible from the Kingsway/McMurray Avenue entrance, located below the Food Court.

  • 4 Level 3 DC Fast Chargers
  • 12 Level 2 EV Chargers

Charging Guidelines:

  • Level 2 EV Chargers: Maximum 4-hour time limit
  • Level 3 DC Fast Chargers: Maximum 45-minute time limit

Charging Fees:

  • Level 2: $0.30/kWh | Maximum 4 hours | 15-minute grace period | $5/hour idle fee thereafter.
  • Level 3: $0.40/kWh | Maximum 45 minutes | 15-minute grace period | $0.40/minute idle fee thereafter.

Charging fees and idling fees apply and are subject to change.  Please check the charger or SWTCH for current rates and instructions before starting your session.

Gift Wrap Service

Available at Guest Services. We are unable to accommodate oversized items.

Free Lockers

Free of charge, phone number is required during use. Phone number must be able to receive a one-time SMS code. Please note that lockers are emptied out each evening as they are not meant to be used for long-term storage.
The lockers are located on the Upper Level by the Kernels entrance, or on the Ground Level by Superstore

ATM Machines

CIBC, Scotiabank, and other machines available.

Taxi Station

The Taxi Station is located outside the Superstore entrance. Customers can also contact taxis through visiting Guest Services for assistance.

Tourist Information Booth

The Tourist Information Booth is in operation from May to September and is run by the City of Burnaby.  It is located beside the Food Court on the Upper Level.

More Services

I would like to film in the mall, how do I go about doing this?

For media inquiries, filming or photo requests, please contact marketing@metropolisatmetrotown.com or phone 604-630-3364.

Can I bring my pet shopping with me?

At this time, the only animals allowed inside the mall are service dogs.

How do I lease a space at Metropolis at Metrotown?

If you are interested in leasing space at Metropolis at Metrotown, click here for more information.

Lost and Found

If you think you may have lost something at Metropolis at Metrotown, please phone our Guest Services at 604-438-4715 or text 604-359-9111. Retailers may have their own lost and found, so please contact them directly if you were shopping in their stores.

Parking

Metropolis at Metrotown offers over 5,500 complimentary parking spaces for shoppers, valid for up to four hours with no registration required.

Certain parking areas are designated as paid zones, with signage and pay stations clearly indicated. Metropolis at Metrotown and La Caisse do not manage these paid areas.

  • EAST Surface Lot (Kingsway, between Sussex and Nelson) – Paid parking in effect; owned by Concord Pacific and managed by Indigo.
  • Selected Underground Parking (P1 & P2, below Sport Chek & Zara) – Paid parking is in effect on Monday to Friday from 6AM to 6PM. Free parking is available in this area on evenings after 6PM and weekends. Paid stalls are owned by Metrotower Office Complex and managed by Impark (red signs) and Concord (blue signs).
Can I distribute posters in the centre?

Metropolis at Metrotown does not allow posters to be posted in our centre. There are no community boards available for posting. If you would like to advertise within the shopping centre, please see paid advertising opportunities here.

Does Metropolis at Metrotown provide donations?

Metropolis at Metrotown does provide non-profit and charitable donations. For details on how to submit your request click here.

Can I conduct a survey or questionnaire in the centre?

No, Metropolis at Metrotown does not allow solicitation in our centre.

To enhance your shopping experience and in consideration of other shoppers, please see the following:

Click here for our Rules of Enjoyment